Delivery & Shipping Policy

At Dukan Deals, we strive to provide fast and reliable delivery services across the UAE. Please review our Delivery & Shipping Policy below to understand how we process and fulfill your orders.

  1. Shipping & Delivery Timeline
  • Orders are processed within [Insert Processing Time] business days.
  • Standard delivery within the UAE takes approximately 02 business days.
  • Expedited delivery options are available at an additional cost.
  • Delivery timelines may be affected by unforeseen circumstances, such as public holidays or courier delays.
  1. Shipping Charges
  • Shipping charges vary based on order value, delivery location, and selected shipping method.
  • Any applicable shipping fees will be displayed at checkout before completing your order.
  1. Order Tracking
  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order status through our website or the courier’s tracking portal.

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it under the following conditions:

  1. Eligibility for Returns
  • Returns must be initiated within 24 hours from the date of delivery.
  • Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Certain products such as opened accessories or digital items may not be eligible for returns.
  1. Return Process
  • To initiate a return, contact our customer support at [Insert Contact Details].
  • Customers are responsible for return shipping fees unless the item received is defective or incorrect.
  • Once the return is approved, refunds will be processed through the Original Mode of Payment.

Cancellation & Replacement Policy

  1. Order Cancellation
  • Orders can be canceled before dispatch by contacting our customer service team.
  • Once an order has been shipped, cancellation requests will not be accepted.
  1. Replacement Policy
  • You are eligible for a replacement if you receive a defective, damaged, or incorrect product.
  • Replacements must be requested within 24 hours of delivery.
  • The defective or incorrect item must be returned in its original condition before a replacement is issued.

For any further questions or assistance, please contact our support team: 📧 support@dukan.deals 📞(+971) 45776256
📍 Dubai, UAE

    

 

Address & Contact Details:

Dukan Deals

Damac Executive Heights

Barsha Heights

Dubai-UAE

Contact No.: (+971) 45776256

Email: support@dukan.deals

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